1. What products do you offer?

We specialize in premium 3D-etched crystal orbs featuring a variety of collectible designs. Each orb includes a color-changing LED display base.

2. Where do you ship?

We ship worldwide from our fulfillment center. Shipping times vary by destination, but most orders arrive within 7–14 business days.

3. How long will processing take?

Orders are typically processed within 1–3 business days before shipping.

4. How can I track my order?

Once your package ships, you’ll receive a tracking number by email so you can follow it every step of the way.

5. What is your return policy?

We accept returns or exchanges within 30 days of delivery for items in original condition. Contact our support team before sending any item back.

6. Do you offer gift packaging?

Yes. Each orb comes in a protective box, and optional gift packaging can be added at checkout.

7. Are the designs officially licensed?

Our designs are high-quality fan art inspired by popular characters and are not official merchandise.

8. How should I care for the crystal orb?

Clean gently with a soft, dry microfiber cloth. Avoid harsh cleaners or soaking the LED base in water.

9. Can I change or cancel my order?

If your order has not yet shipped, email support@thecrystalorbs.com as soon as possible. We’ll do our best to accommodate changes.